Privacy Policy

At OtherSIM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual phone number service.

Information We Collect

Information You Provide

When you create an account or use our services, we may collect:

Account Information: Email address, password (encrypted), and optional profile details
Payment Information: Credit card details (processed by our payment providers), transaction history
Service Data: Phone numbers requested, verification codes received, SMS messages, call logs

Information Collected Automatically

When you access our service, we automatically collect:

Device Information: Device type, operating system, browser type
Usage Data: Features used, actions taken, timestamps
Log Data: IP addresses, access times, pages viewed
Cookies: Session identifiers and preferences

How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process transactions and send related information
Send administrative messages and updates
Respond to customer service requests
Monitor and analyze usage patterns
Detect, prevent, and address technical issues
Protect against fraudulent or illegal activity

Data Retention

Verification Data

Instant verification messages: Deleted after 24 hours
Rental number messages: Deleted when the number expires
Call logs: Retained for 30 days

Account Data

Active accounts: Retained while account is active
Deleted accounts: Removed within 30 days of deletion request

Payment Data

Transaction records: Retained as required by law (typically 7 years)

Information Sharing

We do not sell your personal information. We may share information with:

Service Providers

Third parties that help us operate our business:

Payment processors
Cloud hosting providers
Analytics services

Legal Requirements

We may disclose information if required by law or to:

Comply with legal processes
Protect our rights and safety
Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@othersim.com.

Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Regular security audits
Access controls and authentication
Secure data centers

However, no method of transmission over the Internet is 100% secure.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from minors.

Cookies

We use cookies and similar technologies for:

Essential Cookies: Required for site functionality
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings

You can control cookies through your browser settings.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or service notification.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@othersim.com
Address: OtherSIM, Inc.

Additional Rights for EU/EEA Residents (GDPR)

If you are in the European Union or European Economic Area, you have additional rights under GDPR:

Right to lodge a complaint with a supervisory authority
Right to object to processing based on legitimate interests
Right to restrict processing

Our legal basis for processing includes:

Contract performance (providing services)
Legitimate interests (improving services, security)
Legal obligations (tax, compliance)
Consent (where applicable)

Additional Rights for California Residents (CCPA)

California residents have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Say no to the sale of personal information
Access personal information
Request deletion of personal information
Not be discriminated against for exercising rights

We do not sell personal information as defined by CCPA.